Terms and Conditions
At Crystal FX Sabers, we're dedicated to ensuring you have the best lightsaber buying experience possible, from the moment you place your order to every moment you wield your saber. We don't just sell sabers; we build relationships with our customers. Your satisfaction and enjoyment are our top priorities.
As a small business founded by lightsaber enthusiasts and collectors, we understand the importance of quality and affordability. That's why our mantra is "High-quality replica sabers at affordable prices." We're thrilled to introduce you to our brand-new online store, where you can explore a galaxy of lightsabers that embody the essence of the Force without breaking your budget.
Terms and Conditions
**RETURN & REFUND POLICY**
If you ever find yourself less than satisfied with your purchase, simply reach out to us. We offer refunds and a one-time exchange for all customers within the first fifteen (15) days of receiving your saber. We're committed to resolving any issues promptly. More information on our warranty can be found below.
**WARRANTY**
For peace of mind, we provide a six (6) month warranty for manufacturer defects. While we can't cover damage from training simulations or duels for supremacy, we're here to assist you. If you encounter any issues with your saber within the first fifteen (15) days of receiving it, please contact us using the form on our website, and we'll work diligently to make it right.
If your saber arrives damaged during transit, it's our responsibility. Inform us within seven (7) days of receiving your saber, and we'll either exchange it or refund your purchase if the saber is no longer in stock.
Having trouble with your crystal or technology core? Notify us within fifteen (15) days of receiving your saber, and we'll provide a solution. Please reach out via email using the contact form on our website or our email at the bottom of this page.
We also want to remind you to take care of your saber's xenopixel/proffie board.
To prevent any issues, avoid using a power source that exceeds 5V and 1 Amp to charge your saber.
We recommend this product for charging https://a.co/d/fElcWBI
For returns unrelated to issues with the saber itself, we offer options for return transit. Keep in mind that if the saber is in working order, you'll be responsible for shipping costs and a 15% restocking fee.
All orders placed with us are legally binding and may be subject to a 15% fee for order cancellations, and are at the sole discretion of Crystal FX Sabers within the first 24 hours after order placement. Please ensure that everything is correct BEFORE submitting your order.
**SHIPPING INFO**
Shipping times are longer than usual due to various global challenges. Expect a Turn Around Time (TAT) of 2-3 weeks to your local mail courier, with possible delays of up to 4-6 weeks. Contact us after the initial TAT has elapsed, and we'll assist you with your order.
For our friends in the USA, we offer free shipping. Unfortunately, so do not offer international shipping at this time. Please double-check your address and phone number when placing orders to avoid any issues. We appreciate your cooperation in ensuring the accuracy of your information.
Rest assured, we take great care when packaging your saber for transit to you. We include the pixel blade, charger, cables, and operational instructions to minimize the risk of damage during transport. However, as they say, never tell us the odds – in case of any issues, refer to our warranty section above.
**ADDITIONAL SHIPPING INFO (COVID-19 / WAR TIME)**
Shipping during challenging times like plagues and wars comes with its own set of difficulties. We kindly ask for your patience as we navigate these planet-wide delays.
**TERMS OF USE**
Effective September 3rd, 2023, our Terms of Use outline how you can use the Crystal FX Sabers website and our liability in case of issues. Use of our website indicates your agreement to resolve disputes via binding arbitration without class action litigation.
JL Online LLC D.B.A Crystal FX Sabers manages this website on its behalf. By accessing, using, registering for, or purchasing merchandise from www.crystalfxsabers.com, you agree to be bound by these Terms. Visiting or using the Crystal FX Sabers website signifies your acceptance of these Terms.
We reserve the right to make updates and changes to our website, our policies, and these Terms at any time. All changes are effective upon posting, and accessing or registering to use the Crystal FX Sabers website indicates acceptance of these Terms.
**PRIVACY POLICY**
At Crystal FX Sabers, we value your privacy. Our Privacy Policy explains how we collect, use, share, and protect your information. We collect information directly from you and use it for various purposes, including improving our product offerings, considering site trends and customer interests, security, and communication-related to your orders.
Rest assured, we do not share your information with third parties. While our websites may link to third-party services we do not control, we prioritize the security of your data.
We employ standard security measures to safeguard your information, but please be aware that the internet is not entirely secure. Exercise caution when sharing personal information online.
Crystal FX Sabers website is intended for users aged 16 and above. We make every effort to avoid collecting information from children under the age of 16. If you become aware that a child under the age of 16 has provided personal information, please contact us so we can handle it accordingly.
We are based in and operate exclusively within the United States of America. Any information we maintain is stored solely within the USA, and we do not share it with third parties.
To make marketing and tracking choices, you may opt out of receiving emails by emailing "Opt Out" to info@crystalfxsabers.com.
Thank you for choosing Crystal FX Sabers for your lightsaber adventures. We're excited to embark on this journey with you.